The customer is not always right. The relationship between customer
and vendor by definition is built on tension. Tension characterized by
the customer who wants to minimize price. And the vendor who wants to
maximize price. These are conflicting objectives. Customer-centric
strategies that focus on delighting …
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CBS’ Kimberly Dozier Leaves Hospital
News correspondent Kimberly Dozier, who was critically wounded in Iraq in May, has been released from Kernan Hospital and will continue her